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IT Support Should You Outsource It?

It support

There are a number of reasons why many companies are increasingly incorporating the web into their operations. For one thing, much of the business world has moved online — it can be difficult to communicate with someone who’s on the other side of the world, but the internet makes it much easier. This in turn makes it easier for companies to expand and really grow. The internet also makes many daily operations easier; rather than storing hard copies of files in a place where they’ll just take up space, a company might prefer to store them online, or at the very least on a computer system of some kind. The internet has also made advertising businesses a bit easier. Many companies now incorporate blogging into their social media platforms, and it’s a great way to advertise to potential customers and clients who otherwise would not have heard of a company. In fact, blogging increases web traffic for brands by 55%. But there are downsides to conducting a lot of business online or through a computer network. One of these issues is network security, but there are many other problems that can befall a company that utilizes the web — that doesn’t mean you shouldn’t be able to use the web. By hiring IT support, you’ll be able to get the most out of the internet — safely.

Why Outsource IT Solutions?

Some companies might question why they should outsource things like network monitoring and general IT solutions — why not keep someone on staff to handle that? In fact, this can be a big waste of money for small businesses in particular. A permanent staff member probably won’t have a lot to work on as far as IT solutions go — most of the time, IT issues are not so frequent that a person would have a constant workflow managing them. But you’ll still have to pay that person, and therefore you’ll probably end up losing money in the long term. For that matter, outsourced IT employees are able to work remotely, which is great as many solutions to IT problems don’t have to be handled in person. This can result in greater productivity — in a recent survey, 67% of people who had been given the opportunity to work remotely felt it improved their productivity. No matter why you’re using managed IT services, it’s usually best to outsource them rather than hiring a permanent employee.

What Kind Of Issues Do IT Support Staff Handle?

There are a number of problems that are perhaps best handled by IT support staff, rather than an amateur computer user. Network monitoring is one of them. Network monitoring usually refers to the monitoring of a work network of some kind. This means that a company will be able to know whether or not their networks are being used by employees for things that break company policies, or are even illegal. Network monitoring doesn’t mean that you’re spying on employees — on the contrary, it means that you’re looking out for them, and making sure that your network is secure. This is crucial, as another big problem that can trouble small businesses is hacking. An estimated 20% of all small businesses will be hacked within one year. Hacking can completely destroy a business’s creditability, and unfortunately, opens the door for information being leaked and security being breached on several levels. Information loss can negatively impact a business in a big way, whether or not it’s the result of hacking. Sometimes, it happens simply because an employee made a mistake.

When Should We Call IT Support?

You don’t have to wait for a big problem to call IT support. IT support staff also help handle minor issues, like computers running slowly. A professional IT support staff member can help a company clear its computers of unnecessary files, and can even train staff on how best to save their information and protect themselves from hackers. Call IT support whenever you feel it’s necessary.




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