If you’re wondering if it is time to consider using a live receptionist answering service for your small business, particularly after hours, it can be difficult to finally make the decision. There are many factors to consider, and taking the leap to revolutionize your customer service strategy is a big one. For three signs it might be time to incorporate a live receptionist answering service into your business model, keep reading.
1) Fear of Missing Out One of the biggest advantages to using a live receptionist answering service is that you never have to worry about missing out on business during hours you are closed or otherwise busy. An answering service can help field calls with questions or complaints, and even help screen calls that may need to go directly to you. A live phone answering service also helps make sure that you do not miss out on any online business. Even though people love the convenience of shopping online or booking appointments on the internet, around 45% of online consumers will abandon their purchase if they can’t get answers to their questions in a timely manner. By having a live operator answering service, you can be sure there is someone there to answer questions at any time of day, meaning you can rest easy by those midnight shoppers still have a great experience.
2) Customer Service is Key If customer service is a key part of your business model, bringing on a live receptionist answering service is a great move. It makes sense to prioritize customer service. Around 81% of people say that they will return to do more business after having a positive customer service experience. Not only does good service matter, but bad customer service can leave a lasting impact. It takes 12 positive experiences to undo the damage of one bad one. If someone not being able to reach you when you’re out of the office could result in a bad customer experience, bringing on a 24 hour answering service is a no brainer.
3) Complaints are Risky Business Handling complaints as a business owner is always tricky business. The first priority should always be to try to prevent as many complaints as possible. Making sure that people always have someone to answer their call is a great way to do this. More importantly, however, is that a live receptionist answering service means there is always someone to hear a customer when they are unhappy. Having your customers feel heard and acknowledged is immensely help in leaving them with a positive impression and making sure they will patron you again in the future.
Bringing on a quality answering service can do a lot to your business. If you’re missing out on a lot of sales or appointments when people contact you after hours, a live receptionist answering service can help to mitigate that. If you want to make sure your customer service is the best in class, bring on a call handling service is absolutely crucial. If you’re ready to revolutionize your business and bring it to the next level, make the plunge into a live receptionist answering service.
