At some point we all spend time on the phone with some sort of customer service oriented automated telephone answering service to reach a real person. In many situations you may be calling a company to comment on a product, get further help using a product or service, or even complain about the organization. Especially with larger companies, the callers outnumber the operators and the company is in need of an automated answering service or automated phone to queue the callers and keep them on the line for the next available representative. This idea of virtual receptionist services eliminates the need for a live operator answering service and can improve the call handling service for customers by directing them more efficiently to the department or person they are trying to reach. Customer service success is the very foundation of live and automated telephone answering service.
- Organizations that prioritize customer service see over 1.5 times the profits of their competitors
- Over half of individuals surveyed claimed that they would switch their brand loyalty and even pay more to a company that provides exceptional customer service over one that does not
- Almost half of online purchases are not completed because of poor responses rom the customer service availability online
- Email responses for customer service problems was much less successful than live answering services and are much less timely
its vital to the success of a company to have a helpful, determined, pleasant, and attentive customer service team. Without a branch of assisting service to deal with complaints, concerns, and comments from customers, the company can not continue providing the best possible products and services. Customers are more likely to tell their friends and family about a customer service they found negative than one that they found positive, making it especially important to make sure your current customers are happy as to not turn away any future customers. Learn more about this topic here.