Establishing a secure computer network in your office is one of the most important parts of running a business smoothly. All of your employees will be connected to the network, and should be able to access important files and data instantly. You may even have clients that log into your network to take care of their own tasks, run reports, and perform day to day transactions. In this case, it is extremely important to have adequate IT support that can assist your network 24 hours a day.
IT management is an integral part of most small and large businesses. IT professionals often work around the clock, monitoring networks for security breaches, fixing small glitches, and providing comprehensive computer services for companies. They also offer customer support for network repair issues that can be handled over the phone remotely, or in person. These technical needs are typically broken down into tiered levels.
Level 1 support might be for basic IT support for front-end user problems, which is often taken care of through a call center. If the issue cannot be resolved, the problem is usually given an escalation ticket number and passed along to a higher tier of support. As the issue escalates, the previous tier efforts are recorded and integrated into each level’s troubleshooting attempts. The highest level, 4, often involves contacting a software or hardware vendor directly, and cannot be resolved by your IT team. The product itself might be dysfunctional and need to be replaced completely.
You often cannot afford to lose valuable time with a network or computer system that is down. This can keep clients waiting and put a halt on your entire office or building’s functioning. By securing a high quality IT support team, you will be able to take care of computer repair issues, network problems, and other system concerns quickly, and efficiently. Helpful sites.