Did you know, according to Statistic Brain, that approximately 43% of companies outsource their tech needs to IT professional services? Due to increased demand, 81% of businesses plan to outsource part or all of their IT needs in the near future, according to a recent study by Deloitte. Clearly, outsourcing to IT Professional services has its charms, but what is it that companies are actually outsourcing?
What Are IT Professional Services?
As Search CIO writes, IT professional services are those offered to American industry in hopes of streamlining business and improving the emphasis on the customer. This can mean providing an internet phone service or it can mean offering tech support to a customer base, along with many other managed IT services. One of the best things about managed services companies is that clients can pick and choose the services they need, getting help where they need it most.
What Are the Benefits of Outsourcing to IT Managed Service Providers?
- Specialized Support
- Reduce Costs, Increase Profit
The biggest boon granted by IT professional services is customized, specialized support. Whereas having an in-house team requires more direct oversight on the part of management, The Houston Chronicle writes that outsourcing to small business IT services allows management to return focus to their core business, improving development, marketing, HR, and other facets of their company. While IT professional services focus on what they’re best at, their clients are free to do the same.
Consider, 54% of customers say they are disappointed with the customer support they receive after buying a new piece of technology. By outsourcing IT services, businesses can give their consumers better support teams, improving their overall happiness with the tech support provided.
Many are surprised to find that outsourcing their IT needs to a managed services team can greatly cut their in-house costs, resulting in a spectacular ROI. In fact, according to InformationWeek, the average business will cut costs by 25 to 40% by outsourcing their IT professional services. As the source points out, the cost of hiring an onsite team of IT professionals full-time far outweighs the cost of outsourcing, representing the single largest IT expense.
Any business looking to improve its IT services and, subsequently, improve customer service and reduce operating costs can benefit by using IT professional services. By allowing their clients to return focus to their core business and eliminating the need for in-house IT hires, outsourcing gives businesses of all types the tools they need to succeed.