What does your motel or hotel offer to customers that they can’t find elsewhere? This important question is something that can be better answered with the aid of a property management system hotel software. With so many factors to keep track of in a given day, from customer reservations to customer service concerns, staying organized is the key to crafting a smoothly running business. Hotel management solutions are beginning to gain more traction than ever before as more and more people head out to travel for short or long periods of time. Here are five useful tips you can turn to when you’re wondering how you can make your business stand out from the pack.
Keep Your Website Adjusted For Mobile Browsing
The majority of browsing is done on the go. Is your website prepared? Studies have found mobile queries within the travel category increasing by more than 50% over the past few years, with customers actively seeking out hotel room prices, amenities and local downtown culture. Another 53% of people like to use their mobile devices to constantly update them on travel information. Hotel front desk software and technology in hotel rooms ensures everyone is interconnected, even when they’re busy relaxing, working or having fun.
Build Your Customer Loyalty Over Time
Even the best property management system hotel software won’t do much unless you actively keep in mind customer loyalty at all times. Building loyalty by a mere 5% with more customers has been found to lead to an increased average profit between 25% and 100% per customer. Likewise, a loss of loyalty between customers can see your business being impacted in ways it never has before.
Always Properly Address Customer Needs And Concerns
There are multiple issues a customer can have in just one day at your hotel. They can have trouble with their heating, wonder about future reservations or be dissatisfied with their food. It’s important to properly address these needs as quickly and efficiently as possible to ensure a long-term client base. According to a survey conducted by Harris Interactive/RightNow, a staggering 85% of consumers actually quit doing businesses with a company back in 2011 due to bad customer service.
Prepare For Unseen Hitches In Your Schedule
Did you know the average no-show rate is nearly 10% every day? As a hotel or motel manager you need to be prepared for your plan to not always go as planned. Travelers have been found to conduct around 17 research sessions before finally booking (which goes right back to keeping your website customized for mobile), but despite this there are always unseen elements that can leave both company and customer in disarray. Staying prepared for the unpredictable will make you more flexible than the competition.
Use The Latest Trends In Hotel Industry Technology
When it comes down to it, technology is your best tool against unseen errors and needy customers. Property management system hotel software can do everything from better book schedules to recording useful information for future use, ensuring that your business runs more smoothly than ever. Three out of four travelers are planning at least one, if not several, weekend getaways this winter and another three out of four travelers prefer to return to a destination they have visited previously. If you want to naturally cultivate a loyal customer base, you need to give them a reason to stick around. Provide your workers the best in property management systems and they, in turn, will offer your customers the best in customer service.